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    🔐 SKILLS CONSULTING – FZCO – PRIVACY POLICY

    Last updated: [27/11/2025]

    1. Who We Are

    This Privacy Policy explains how SKILLS CONSULTING – FZCO (“SKILLS CONSULTING”, “we”, “us”, or “our”) collects, uses and protects your personal information when you:

    • visit https://hub-skills.com/ (the “Site”),

    • create an account or subscribe to a plan,

    • access our online courses and live sessions,

    • contact us by email, phone, WhatsApp or other channels.

    SKILLS CONSULTING – FZCO
    DSO-IFZA, IFA Properties, Dubai Silicon Oasis,
    Dubai, United Arab Emirates
    Email: contact@skills-consulting.ae
    Phone: +971 55 433 2741

    By using our Site or Services, you agree to this Privacy Policy. If you do not agree, please do not use the Site or Services.

    2. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes to our Services, technology or legal requirements.
    When we do, we will update the “Last updated” date above.
    Your continued use of the Site after changes are published means you accept the updated Policy.

    3. What Personal Information We Collect

    The information we collect depends on how you interact with us.

    3.1 Information You Provide Directly

    When you use our Services, you may provide:

    • Account & contact details

      • First name, last name

      • Email address

      • Phone number

      • Country / city

    • Subscription & billing information

      • Selected subscription plan (Basic, Premium, Annual)

      • Billing address

      • Payment confirmation details (via our payment provider)

    ⚠ We do not store your full credit card details.
    Payments are processed securely by third-party providers like Stripe or similar.

    • Child / learner information (for kids’ courses)

      • Child’s first name

      • Approximate age or age group

      • Language level or learning needs
        This information is provided by the parent or legal guardian to adapt the course and sessions.

    • Course and support information

      • Messages you send us (email, forms, WhatsApp, chat)

      • Feedback, reviews, or survey responses

      • Information shared during booking of live sessions

    3.2 Information Collected Automatically

    When you visit our Site, we automatically collect technical information (“Usage Data”), such as:

    • IP address

    • Device type, browser type and version

    • Pages visited, time spent on pages

    • Clicks, navigation and general usage statistics

    We collect this data mainly through cookies, pixels and similar technologies (see Section 5).

    3.3 Information from Third Parties

    We may receive information about you from:

    • Payment providers (e.g. Stripe) – to confirm payments and prevent fraud

    • Analytics and marketing tools (e.g. Google Analytics, Meta/advertising pixels) – to understand traffic and improve our Services

    • Video / meeting tools (e.g. Zoom, Google Meet) – for live sessions (name, email, session logs)

    All information from third parties is treated according to this Privacy Policy.

    4. How We Use Your Personal Information

    We use your information for the following purposes:

    4.1 To Provide and Manage Our Services

    • Create and manage your user account

    • Process subscription payments and renewals

    • Provide access to online courses and content

    • Schedule and deliver live sessions with teachers

    • Send you service-related emails (access details, reminders, renewals, updates)

    4.2 To Personalize Learning

    • Adapt content and sessions to age, level and needs

    • Track progress through lessons, quizzes and modules

    • Provide feedback and support to learners and parents

    4.3 To Communicate With You

    • Answer questions and support requests

    • Send important notices about your subscription, live sessions or changes to the Services

    • Contact parents regarding children’s participation if necessary

    4.4 For Marketing (Optional)

    • Send optional newsletters, promotions or information about new courses or offers

    • Show relevant ads on other platforms (if you consent or where permitted)

    You can opt out of marketing communications at any time (see Section 9).

    4.5 For Security, Legal and Business Purposes

    • Prevent and detect fraud or misuse

    • Protect our Site, users and systems

    • Comply with legal obligations and regulatory requirements

    • Enforce our Terms of Service and Return & Refund Policy

    5. Cookies and Tracking Technologies

    We use cookies and similar technologies to:

    • remember your preferences and login status

    • improve site performance and user experience

    • analyse traffic and usage

    • support marketing and advertising campaigns (where applicable)

    You can control cookies through your browser settings.
    Disabling cookies may affect some features of the Site.

    6. How We Share Your Personal Information

    We do not sell your personal data.

    We may share your information with:

    • Service providers

      • Hosting and IT providers (e.g. WordPress hosting)

      • Learning management and course platforms (e.g. LearnPress plugins)

      • Payment processors (e.g. Stripe)

      • Email and communication tools (e.g. transactional email, WhatsApp API)

      • Video / live session platforms (e.g. Zoom, Google Meet)
        These providers only process your data on our behalf and under our instructions.

    • Analytics and marketing partners
      To understand how the Site is used and to run advertising campaigns when relevant.

    • Professional advisers and legal authorities
      Where required to comply with applicable laws, respond to legal requests or protect our rights.

    • Business transfers
      In the context of a merger, sale or reorganization of our business, your data may be transferred as part of the transaction.

    We require third parties to protect your data and use it only for the purposes for which it was provided.

    7. Children’s Data

    Our Services include courses for children, but all accounts and purchases must be made by a parent or legal guardian.

    • We do not knowingly collect personal information directly from children without parental involvement.

    • Any information about children (name, age, level) is provided by the parent/guardian to allow us to deliver the service.

    • We do not use children’s data for direct marketing or advertising.

    If you believe a child has provided us personal information without parental consent, please contact us at contact@skills-consulting.ae and we will review and delete such data where appropriate.

    8. Data Retention

    We keep your personal information only as long as necessary to:

    • provide the Services,

    • manage your subscriptions and account,

    • meet legal, tax and regulatory obligations,

    • resolve disputes and enforce agreements.

    When your information is no longer needed, we will delete it or anonymize it.

    9. Your Rights and Choices

    Depending on applicable law (especially if you are located in the EU/EEA, UK or similar jurisdictions), you may have the right to:

    • Access: request a copy of the personal data we hold about you

    • Rectify: correct inaccurate or incomplete data

    • Delete: request deletion of your data, where legally possible

    • Restrict or object: ask us to restrict or stop certain processing

    • Portability: request your data in a structured, commonly used format

    • Withdraw consent: where processing is based on consent (e.g. marketing emails), you can withdraw consent at any time.

    To exercise your rights, contact us at: contact@skills-consulting.ae.
    We may need to verify your identity before responding.

    Marketing Emails

    You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us.
    You will still receive essential service emails (payment confirmations, access information, etc.).

    10. Third-Party Sites and Links

    Our Site may contain links to third-party websites or platforms.
    We are not responsible for the privacy practices or content of those sites.

    We encourage you to read the privacy policies of any third-party site you visit.

    11. International Transfers

    Our servers and some of our service providers may be located in countries outside your own, including the United Arab Emirates and other jurisdictions.

    By using our Services, you understand that your information may be transferred and processed in these countries.
    We will take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

    12. Security

    We use reasonable technical and organizational measures to protect your personal data against unauthorized access, loss or misuse.

    However, no system is 100% secure.
    You are responsible for keeping your password confidential and for protecting your devices.

    If you believe your account has been compromised, please contact us immediately.

    13. Contact Us

    If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

    SKILLS CONSULTING – FZCO
    DSO-IFZA, IFA Properties Dubai Silicon Oasis
    Dubai, United Arab Emirates
    Email: contact@skills-consulting.ae
    Phone: +971 55 433 2741